High Life AU Refund Policy
At High Life AU, your satisfaction is our priority. Please review our refund policy carefully to understand how we handle returns, exchanges, and refunds.
1. Product Quality Assurance
We are dedicated to providing premium cannabis products, which are carefully sourced, inspected, and lab-tested to meet our stringent quality standards. If you receive a product that you believe is defective or falls short of our quality standards, please reach out to our customer support team immediately. We may ask for details, such as photos or a description of the issue, to assist in resolving the matter promptly.
2. Order Cancellation
If you need to cancel your order before it has been shipped, please contact our customer support team as soon as possible. We will do our best to accommodate your request. However, once an order has been shipped, it cannot be canceled.
3. Returns and Exchanges
Due to the nature of our products, we cannot accept returns or exchanges for items that have already been delivered. To ensure the safety and quality of our products, we are unable to resell items that have left our facility.
4. Refund Eligibility
Refunds may be granted under the following circumstances:
- Product not delivered: If your order does not arrive within the expected delivery timeframe, please contact us. We will investigate the issue and may offer a refund or reshipment, depending on the situation.
- Incorrect product or order: If you receive an incorrect product or order, please notify us immediately. We will work to resolve the issue by providing a refund, exchange, or reshipment, as appropriate.
5. Refund Process
To request a refund, contact our customer support team within 45 days of receiving your order. You may be asked to provide supporting information, such as photos or a description of the issue.
Once your request is received and approved, we will process your refund within 14 business days. Refunds will be issued using the same payment method as the original purchase.
6. Contact Information
If you have any questions about our refund policy or need assistance with a refund request, please contact our customer support team at sales@highlifeau.com.
7. Policy Updates
High Life AU reserves the right to modify or update this refund policy as needed. Any changes will be posted on our website.
Thank you for choosing High Life AU. We are committed to ensuring your satisfaction with our products and services. If you have any questions or need further assistance, please don’t hesitate to reach out to our customer support team.